Privacy Policy
Last updated: 9th October, 2026
Pink Sky Wellbeing respects your privacy and is committed to handling your personal and health information with care.
This policy explains how we collect, use, store and disclose information when you visit our website, contact us, make a referral, book an appointment or receive our occupational therapy services.
Pink Sky Wellbeing is operated by Jeni Simpson in Perth, Western Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect information reasonably necessary to respond to enquiries and provide our services. Depending on your interaction with us, this may include:
Your name, date of birth, contact details and address.
Emergency contact, carer or authorised representative details.
Referral information and relevant health history.
Information about your daily activities, abilities, home environment and support needs.
Assessment findings, goals, care plans and clinical notes.
Relevant funding, billing and payment information.
Appointment details and communications with us.
Our website and its service providers may also collect technical information, such as your IP address, browser type and pages visited.
How we collect information
We generally collect information directly from you through conversations, assessments, forms, emails and appointment bookings.
Where appropriate, we may also collect information from your authorised representative, family or carers, referring professionals, care providers or funding organisations.
We seek consent to collect health information unless collection without consent is permitted or required by law. If someone provides information on your behalf, we may confirm their authority and your consent.
You may make a general enquiry anonymously or using a pseudonym where practical. We usually need to identify you to provide clinical services. If you choose not to provide necessary information, we may be unable to provide some services.
How we use information
We use information to:
Respond to enquiries and referrals.
Arrange appointments and send booking communications.
Assess your needs and provide occupational therapy.
Prepare reports, recommendations and care plans.
Coordinate care where appropriate.
Manage billing, funding and practice administration.
Meet professional and legal obligations.
We will not use your health information for marketing without your consent. Any marketing communications will include a way to unsubscribe.
When we share information
We may share relevant information with your authorised representatives, treating professionals, referring practitioners, care providers or funding organisations where you consent, where reasonably expected and directly related to your care, or where otherwise permitted or required by law.
We may also use service providers to support website hosting, bookings, communications, record storage and administration. We limit the information shared to what is necessary for the purpose.
Website forms, bookings and technology
Our website uses Squarespace, and online appointment bookings use Acuity Scheduling. Booking information may also be processed through our connected Google Calendar.
Please provide only the information requested when submitting an enquiry or booking. Contact us before sending detailed clinical documents so we can explain the appropriate way to provide them.
Our website may use cookies and similar technologies for essential functions and, where enabled, analytics. You can manage cookies through your browser and any available website cookie controls, although disabling them may affect some features.
Links to other websites are provided for convenience. Those organisations manage information under their own privacy policies.
Overseas handling of information
Some technology providers may store, process or access personal information outside Australia.
Where we disclose information overseas, we take reasonable steps required by Australian privacy law to protect it.
Storage and security
We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain information for as long as needed for its purpose and applicable legal or professional requirements. When it is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.
We assess suspected data breaches and notify affected individuals and regulators where legally required.
Access and corrections
You can contact us to request access to your personal information or ask us to correct information that is inaccurate, outdated, incomplete, irrelevant or misleading.
We may verify your identity and, where relevant, your representative’s authority. We will respond within a reasonable period. If access or correction cannot be provided, we will explain the reason and available complaint options, except where the law permits otherwise.
Privacy questions and complaints
Please contact us if you have a privacy question or concern:
Privacy contact: Jeni Simpson
Email: jeni@pinkskywellbeing.com
Phone: 0430 724 164
We will acknowledge your complaint, investigate it and aim to respond within 30 days.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to this policy
We may update this policy when our services, systems or obligations change. The current version will be available on our website. You can also request a copy free of charge.